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CRM for Hospitals, Clinics & Healthcare Centers – Lead, Appointment & Follow-Up Automation

In today’s competitive healthcare space, delivering timely care and patient engagement is essential. At Kodivra, we offer a Hospital CRM system designed for hospitals, clinics, diagnostic labs, and wellness centers to manage leads, appointments, follow-ups, and patient records — all in one place.

From first inquiry to treatment completion, our healthcare CRM ensures better communication, faster response times, and personalized patient service — digitally and securely.

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Core Features of Kodivra’s Hospital CRM

Lead Management & Conversion

  • Capture leads from website forms, walk-ins, call inquiries, social media
  • Categorize by department (e.g. Cardiology, Ortho, IVF, Cosmetic, etc.)
  • Assign to relevant doctor or counselor
  • Track patient journey from inquiry to consultation, follow-up, and treatment

Appointment Booking System

  • Schedule OPD, IPD, teleconsultation or video consultations
  • Doctor-wise calendar management
  • Auto-reminders for patients via SMS/WhatsApp
  • Rescheduling & cancellation options

Doctor & Counselor Panel

  • Doctor login for viewing appointments, patient details, notes
  • Counselor view for managing treatment queries and conversions
  • Track follow-ups and patient status updates
  • Notes & history for every interaction

Patient Profile & Record Keeping

  • Store complete patient history – medical, treatment, contact
  • Upload prescriptions, lab reports, test results, discharge summaries
  • Filter records by department, treatment, doctor, or date
  • Maintain privacy and data security (HIPAA-inspired architecture)

Walk-In, Referral & Campaign Tracking

  • Track source of inquiry – Walk-in, Google, Facebook, Referral, Camp
  • Analyze ROI of marketing channels
  • Referral source tracking with performance reports
  • Integrated feedback & satisfaction survey option

Dashboard & Reporting

  • Daily/Monthly lead reports
  • Doctor & department-wise performance
  • Follow-up status, missed appointments, recovery ratio
  • Inquiry-to-treatment conversion metrics

Best Suited For

Multi-specialty Hospitals

IVF & Fertility Clinics

Cosmetic & Dermatology Clinics

Dental Hospitals

Eye & ENT Hospitals

Diagnostic Labs & Scanning Centers

Why Choose Kodivra’s Hospital CRM?

  • Centralized data for all departments & branches
  • Improves patient experience & loyalty
  • Reduces appointment no-shows
  • Converts inquiries into confirmed visits faster
  • Tracks counselor, doctor & marketing performance
  • Cloud-based, secure & scalable system
faq

Most common question about our services

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Can we manage multiple branches or departments?

Yes, our CRM supports branch-wise and department-wise user roles, reports, and dashboards.

Will patients receive automated appointment reminders?

Yes, we can automate SMS/WhatsApp reminders and follow-up messages based on appointment status.

Is this software compliant with patient data privacy norms?

Yes. All patient data is encrypted, secure, and accessible only with permission-based logins.

Can we store test reports and treatment history in this CRM?

Absolutely. You can upload files, prescriptions, and add notes to each patient’s digital record.